Animal Hospital Policies
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Please check in with a receptionist when you arrive. Let us know if your pet is coughing, sneezing, or having vomiting or diarrhea. If your pet is experiencing any of these symptoms we may ask you to wait with your pet in your vehicle.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. Drop Offs
For the safety of all patients in our care, we require that all vaccinations be up to date for drop off appointments, surgery patients and all boarding guests. These vaccinations must be administered by a licensed veterinarian. Cats: Rabies, Feline Distemper, Dogs: Rabies, Canine Distemper, and Bordetella.
For your convenience, "drop-off" appointments are available. A "drop off" means you can bring your pet at a time that works best for you and leave him/her with us for a few hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient between appointments or at the time purposely reserved for admitted patients. You will need to plan for a doctor consultation at time of pick-up.
All scheduled surgery patients are required to have no food or water after 10 pm the night before surgery and nothing to eat the morning of surgery. For your convenience, surgery check-ins are between 7:30 and 8:00 am daily. Each doctor has his or her own designated surgery day: Dr. McAdams – Monday, Dr. Mervin – Tuesday, Dr. Kreis – Wednesday & Friday, and Dr. Moody – Thursday. If you have a doctor preference we will honor it whenever possible.
Pre-anesthetic blood work is highly recommended prior to surgery to assure your pet is capable of metabolizing the anesthetic medication. Our clinic provides two different blood panel options, a basic blood panel and a comprehensive blood panel. The blood tests allow our doctors to check kidney and liver enzymes, blood sugar levels, and red and white blood cell counts. Most surgery patients will be able to be picked up between 3 and 4 pm the day of surgery.
Pain medication is an extremely important part of the healing after surgery. A smooth, healthy recovery is better assured when pain and stress are controlled. We provide thorough staff training to help ensure that discomfort of potentially painful procedures or illness is well controlled. Our veterinarians will use pre and post operative pain medication as needed. No Description resized to all patients will be on a heart and oxygen monitor during the procedure and any suture removal associated with our surgeries will be provided on a follow up date at no additional cost.
Intravenous fluids given during anesthesia and surgery greatly improve patient safety. Whenever possible our patients have intravenous catheters placed before surgery. Our veterinarians will use pre and post operative pain medication as needed. We do require appropriate paperwork be filled out prior to leaving your pet with us. You can access this paperwork here on our website if you would like to fill it out before coming in or you may choose to fill out all paperwork during your specified drop off time.
As a courtesy to our canine and feline guests, we offer the option of free Science Diet Maintenance food while boarding with us. Of course, if your pet is on a special diet you are welcome to bring that food with you and we will feed per your instructions. Dogs will be taken out to our fenced, grassy exercise yard alone (unless sharing a cage with another pet) 4-5 times daily. We also provide additional playtimes if requested for both cats and dogs.
All pets that will be boarding must be current on the following veterinarian administered vaccinations: Cats: Rabies, Feline Distemper, Dogs: Rabies, Canine Distemper, and Bordetella. This requirement is part of our hospital’s infectious disease control protocol which protects our animal guests and patients. Please be sure to bring your pet’s vaccination history with you if they are not a patient at ANRVA.
All animals must be free of external parasites (ex. fleas, ticks, etc.) or they will be treated at owner's expense. We use Capstar, Advantage, or Advantix.
Our kennel staff is trained to administer medications when needed and to alert our medical staff should an illness or injury occur, while boarding. Appalachian New River Veterinary Associates requests permission to do whatever is necessary should an emergency arise. If a tranquilizer is necessary for treatment or handling, ANRVA has permission to administer such medication.
A reliable contact phone number must be provided on the boarding release form. Pets may be picked up Monday through Friday from 7:30 am to 5:30 pm, and Saturday from 8:00 am until 11:30 am. If a pet will be receiving a bath while boarding they will be ready to go after 3 pm the day of pick-up unless otherwise discussed.
We require FULL PAYMENT at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Cash, Care Credit and Personal Checks. Please ask our staff about an interest free credit option called Care Credit. We can help you fill out an application over the phone and have an approval answer in a matter of minutes. Or you can apply in the privacy of your own home at their website: http://www.carecredit.com/.